Who we are
Our website is https://www.turbowuchs.eu. Turbowuchs is committed to protecting your privacy and providing a secure online experience. You can contact us at:
What personal data do we collect and why?
We collect the following types of personal data:
Personal Data: This includes data such as your name, email address, and any other information you choose to provide to us (e.g., account preferences, customer inquiries).
Transaction Data: Information about your purchases, including order history and payment details.
Technical Data: This includes information automatically collected when you visit our website, such as IP addresses, browser type, and interaction with website features (e.g., cookies, analytics data).
Why we collect your data
We collect your personal data to:
Provide, manage, and improve our services.
Process transactions and manage your account.
Respond to inquiries and provide customer support.
To improve user experience, analyze site usage, and track site performance through analytics.
We may also collect your data based on your explicit consent or other legal bases under data protection laws.
Comments
When visitors leave comments on the site, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images or other media files to the site, please note that uploaded files may be publicly accessible and may contain metadata (such as location data). We recommend removing any personal data from images before uploading them.
Contact Forms
If you fill out a contact form, we collect the data provided (name, email address, message, etc.). We retain your contact form submissions for a period of [period] to assist with customer support, but we do not use the information for marketing purposes.
Cookies
We use cookies to improve your browsing experience. Cookies help us track visitors, understand usage patterns, and remember your preferences. Some third-party services (such as analytics and social media plugins) may also set cookies. By using our website, you consent to the use of cookies in accordance with this policy. You can manage your cookie settings in your browser.
Analytics
We use Google Analytics to analyze our website traffic and usage.
Who we share your information with
We may share your personal information with third parties who help us operate our website and process transactions, including:
Payment processors (for transaction processing)
Hosting services
Marketing partners (for targeted advertising)
Analytics providers
We ensure that these third parties comply with data protection laws and have safeguards in place to protect your data. For more information, please see their privacy policies.
How long we retain your information
We retain personal information for the following periods:
Account information: As long as you have an active account with us.
Transaction data: Stored for up to 3 years for documentation and legal purposes.
Contact details: Stored for 3 months for customer support purposes.
What rights do you have over your data?
You have the right to:
Request access to, correct, or delete your personal data.
Object to or restrict the processing of your data.
Withdraw consent if necessary.
Request a copy of your personal data in a structured format.
Please contact us at [email protected] if you wish to exercise any of these rights.
Where your data is transferred
Your data may be transferred to and processed in countries outside the European Union (EU) or the European Economic Area (EEA), including to cloud storage providers or payment processors. We ensure appropriate safeguards, such as standard contractual clauses or the Privacy Shield, to protect your data in accordance with European data protection standards.
Contact Information
If you have any questions about data protection, please contact us at:
How We Protect Your Data
We use industry-standard security measures to protect your data, including encryption, secure access controls, and regular security audits. We also ensure that our employees are adequately trained in data protection principles.
Our Data Breach Procedures
In the event of a data breach, we have procedures in place to promptly assess and mitigate risks. We will notify affected users within two days of becoming aware of a breach if their personal data has been compromised.
What Third Parties We Receive Data From
We may receive user data from third parties such as advertising networks, analytics providers, or social media platforms and combine it with the data we collect directly from you. We will share this information in accordance with this Privacy Policy.
What Automated Decision-Making and/or Profiling We Conduct with User Data
We do not conduct automated decision-making or profiling without human intervention unless necessary to process transactions or improve our services.
Industry-Specific Disclosure Obligations
Where applicable, we comply with industry-specific regulations (e.g., financial services, healthcare) and disclose all required information in accordance with local data protection laws.
Contact Information:
Email: [email protected]
Phone: +86 18566013419
Address: Room 801, Building 1, Hengbang Times Building, No. 89 Zhenhua Road, Fuqiang Community, Huaqiang North Street,
Futian District, Shenzhen 518027,
Guangdong, China